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| PLEASE ENSURE THAT ALL ORDERS CONTAIN A DAYTIME CONTACT TELEPHONE NUMBER IN CASE OUR COURIER NEEDS TO REACH YOU REGARDING YOUR DELIVERY. THANKYOU. About Us Bathbomb.biz Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Bathbomb.biz Limited
Unit 4 Bessemer Park Bessemer Road Basingstoke Hampshire RG21 3NB United Kingdom
Phone: 01256 474889
Fax:
Email: amanda [at] bathbomb [dot] biz
VAT:980 5444 05 Company Number:5632548
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. It is not necessary to be a registered customer to shop on this site. If you are a registered customer you will need to login to activate any discounts.
We accept credit card payment. We accept Visa and Mastercard. You may pay by credit or debit card using our secure online payment system. Your details are not kept by us. Alternatively you have the option of paying through PayPal using the PayPal button at checkout.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Please see the customer service message on our front page for the current delivery times.
Shipping is charged for all orders and is applied according to your order weight and destination during the checkout process and charges are made subject to zones stipulated by our courier. Please check the drop down menu during checkout for any available options.
Selection of an incorrect post code zone will delay your shipment, and will require us to surcharge your order up to the correct courier charge, which by accepting our terms and conditions, you agree to. Your order will not be sent until all additional courier charges are paid
We do not normally operate a next day service due to the nature of our products but will be pleased to assist with any delivery request made prior to ordering. Please allow a minimum of 7 days for receipt of your order except during November and December when you will need to check our customer service message on our home page for up to date order lead times. During busy periods it is necessary to allow up to 10 days from order to receipt of goods. Please contact us if your order is urgent prior to ordering.
Items offered with free postage apply to England, Wales and the Scottish lowlands only, and is dictated by our courier zone classification. Outside these areas, a shipping charge will be made as dictated by weight and courier zone classification. |
| Delivery Schedule Our stock includes many items delivered weekly to maintain freshness as well as product made to order. That said, it is our aim for you to receive your order within a week and many orders arrive sooner. If your order is to be delayed beyond this we will contact you. If you have an urgent deadline please ensure that you contact us prior to ordering. Custom orders such as party kits will normally take 7-10 days for delivery from receipt of order but this is negotiable to suit your requirements. Please call us if in any doubt about delivery of your order. Our aim is to please and we will always accomodate requests for urgent delivery where possible. |
| Back Orders If your item is not in stock, we will back order for you. This means that the rest of your order will be dispatched as normal and the out of stock item will be sent as soon as it is available. No extra postage charges are made in this instance. If there is to be more than a few days delay with the item, we will contact you to discuss options to suit you. |
| Tax Charges All prices are inclusive of VAT currently at 20% |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. With the exception of custom made products, all items can be returned unused for a full refund in the event of your dissatisfaction. Your statutory rights are not affected. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01256 474889 (International +44 01256 474889) or fax us on or write to us at Unit 4 Bessemer Park Bessemer Road Basingstoke Hampshire RG21 3NB United Kingdom |
Privacy Policy Bathbomb.biz Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Under the Distance Selling Regulations you are entitled to cancel your purchase up to 7 days after receipt or before. However, should you wish to cancel, please inform us by writing to
Unit 4 Bessemer Park
Basingstoke
Hants
RG21 3NB
or by email
fizzy@bathbomb.biz
Within 7 days of receipt of the goods. Return costs will not be refunded in the case of cancellation of items already delivered.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Payment for orders placed through the website must be made at the point of order. Please be aware that payment is taken for goods before dispatch. If you are an organisation which operates a purchase order system please contact us to register prior to ordering. |
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