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| Postage Costs
Lead Times/Postage/Shipping Charges
How long will your order take to arrive?
Please contact us at the point of order if you have a deadline - we are happy to accomodate you wherever we can.
In general, we aim to have your order delivered to you within a week. Please read on for more information about this.
We are now using a courier service for the majority of our UK mainland deliveries; you still have the option of post for light items but during November and December we strongly advise you to select courier deliveries. There is a drop down selector when you go through checkout - this will often show you more than one option for delivery.
We do reserve the right to use whichever service we deem appropriate to ensure a timely and safe delivery.
All courier orders are sent on an insured and trackable service - an email will be sent when your order is placed and when your order is dipatched. Delivery will usually take place the next working day following dispatch for courier deliveries although some locations may require a 2 day delivery period.
Smaller orders are sent via Royal Mail and can take a day or two following dispatch, longer at busy periods - this includes Easter, Mother's Day etc for the Royal Mail.
If you need to establish your postal cost before placing an order remember that you can add products to your shopping basket and go through checkout but not make payment - in this way you will be able to see the charges and options available for your particular order.
|  How To Get In Touch
For speed you may like to use the "Contact Us" link on the top bar to send us a message.
You are also welcome to contact us by telephone (yes we are real people!); please be aware that we use a message service during busy periods. Simply leave your contact details and the nature of your enquiry and we will call you back; this is just a way for us to manage our time effectively - ours is a hands on business and more often than not all of those hands are packing post during daylight hours :-)
Telephone: 01256474889
Email: fizzy@bathbomb.biz
By Post: Bathbomb.biz Ltd
Unit 4 Bessemer Park
Basingstoke
Hampshire
RG21 3NB
Registered Office: Unit 4 Bessemer Park RG21 3NB
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| About OrderingIt is our aim that ordering from this site be a straightforward pleasant experience. Your satisfaction is paramount; we want you to enjoy our products and be happy with our service. During the ordering process, you will be required to check a box agreeing to our stated terms and conditions. Please do take a moment to familiarise yourself with these before proceeding with an order. Terms & conditions are also linked at the foot of each store page so that you can read them before deciding on how and when to order.
We would like to draw your attention to our order processing & shipping procedures in particular. In essence, when reading the terms & conditions you will see that we require a period for packing in addition to the time taken for delivery . Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for turnaround of your order during November and December and 5 working days at all other times - alternatively check the service message on our home page or telephone and or email for current order processing times.
As a website with a diverse product range specialising in fresh functional ingredients and custom made kits it is not often possible to dispatch on a same day basis. Normally we require at least 1 business days to package your order; this enables us to package in order of receipt which is fair to everyone. Do please note that this WILL be extended during busy periods.
If you are in urgent need of your supplies we ask that you call or email us before ordering to establish the current time for packing and discuss your requirements. We will always try to help if you do have a particular deadline. During busy periods we all pick and pack orders and use our telephone answer service to screen calls and allow us to focus entirely on dispatch. We then collect messages at points during the day and will return any calls; please bear this in mind.
If you are in any doubt about any aspect of our service please call us on 01256 474889 and leave us a message, or email us with a contact number and message. We will call you as soon as possible. | Postage & Payment Paying for your orders
We accept all major credit/debit cards except Amex/Diners & Maestro cards.
You may also choose to pay by PayPal.
Schools & specialist groups can pay via purchase order (please contact us)
How to contact us
Contact us on 01256 474889 if you have any questions
Bathbomb.biz ltd Registered in England.
Reg No:5632548
Vat No:980 5444 05
Registered office & address for all correspondence:
Unit 4 Bessemer Park
Basingstoke
Hants
RG21 3NB
Tel 01256 474889
fizzy@bathbomb.biz
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